Call Center Support Services
✔ Senior Living Organizations
✔ Home Health & Private Duty Agencies
✔ Hospice & Palliative Care Providers
✔ Rehab & Skilled Nursing Facilities (SNFs)
Dialogue Currently Serves:
Contact Center Services
☑ Lead Intake & Qualification
☑ Inbound Call Handling
☑ CRM Documentation
☑ Tour Scheduling & Appointment Setting
☑ Outbound Engagement (Calls, Texts, Emails)
☑ After-Hours & Overflow Support
Onboarding: Brand Alignment & Discovery
☑ Kickoff Strategy Session
☑ Intake of Key Documents & Protocols
☑ Local Market Understanding
☑ Clinical Referral Intake Alignment
☑ Custom Call Scripting
☑ Service Differentiator Training
☑ CRM Integration & Testing
☑ Phone Number Routing & QA
☑ Compliance & Sensitivity Training
☑ Monthly Reporting
Clear, Predictable Cost
Know exactly what you’ll pay — no surprises, no hidden fees.
One-Time Onboarding Fee!
Personalized setup + training to ensure a smooth, successful launch.
Scale With Your Company Growth
Flexible pricing that adjusts as your
communities and branches grow.
No Long-Term Contracts
Stay because you love it - not because you’re locked in
Dialogue pricing is designed to scale with your organization — whether you’re growing communities in Senior Living & Skilled Nursing, or expanding branches in Home Health & Hospice. Enter your details to access your full pricing breakdown and see how we can fit your growth plans.
We’ll never share your information. Only clear pricing + insights.
Unlock Your Custom Pricing
Additional Support Services
Competitor Mystery Assessments
(Phone Only)
Know Your Competition. Improve Your Sales Approach.
Families shop multiple communities before deciding. Do you know what your competitors are telling them?
What You’ll Get:
✔ Real prospect-style recorded calls
✔ Local competitor pricing & positioning
✔ Response time and follow-up benchmarking
✔ Team training data & improvement recommendations
Prospect Database Outreach & Cleanup
Turn Old CRM Records Into Sales-Ready Leads.
Your CRM is full of leads you paid to acquire—don’t let them go cold.
Included Services:
✔ Contact validation & data enrichment
✔ Lead requalification: timeline, care level, decision-maker
✔ Segmented reporting: Hot / Warm / Cold / Do Not Contact
✔ Sales-ready lead lists for immediate action
Disaster Call Handling & Emergency Management
Your Lifeline in a Crisis.
Emergencies don’t wait—and neither should your response. Families need calm, timely, and clear communication when it matters most.
What’s Included:
✔ 24/7 live answering during declared events
✔ Real-time SMS and email updates
✔ Incident tracking and response logs
✔ Structured escalation workflows
✔ Daily situation reports and communication briefings